Engineering Support

Sometimes the proper use and upkeep of critical operational technology requires a level of expertise that exceeds that of base mission personnel. If solutions aren’t operating as efficiently as they should or need emergency maintenance, PEAKE customers don’t have to settle for costly delays. We offer our customers a world-class, 24/7 service program providing professional engineering support on all our communications and infrastructure solutions.

PEAKE’s PRO Support is the perfect complement to your PEAKE integrated solutions. PRO Support provides end-users with the highest level of technical assistance, including direct access to our experienced, certified systems engineers. No one understands the complicated technology behind IP-centric satellite communications and the latest video, voice, and data solutions like the team at PEAKE. Our PRO Support is your operation’s best choice for on-call engineering, advanced training, preventative maintenance, extended warranty, and any support services that facilitate seamless communications for mission success.

PEAKE PRO Support Level 1 is our Basic Entry-Level support service. Level 1 Support includes 24/7 On Call Network Operations Center support. For those customers with Tactical-IP VSAT, support for basic connectivity issues is included.  Benefits include:

  • Basic connectivity support to satellite modem
  • 24/7 communication with a Tactical-IP network technician
  • Ability to upgrade to Level 2 or 3 support

PEAKE PRO Support Level 2 includes all services from PRO Support Level 1. Level 2 support includes our Modem “Spare in the Air” service. If you are experiencing problems with your any iDirect Evolution series modems, Level 2 service guarantees a new, configured modem sent overnight to you the next business day, free of charge. Our PRO Support Level 2 program is $99 per month, per system supported.  Benefits include all Level 1 features in addition to:

  • “Spare in the Air” program
  • 24/7 communication with a Tactical-IP senior level engineer

PEAKE PRO Support Level 3 includes all services from our PRO Support Level 1 and Level 2. Level 3 support adds unlimited remote engineering support for existing PEAKE installed or configured systems. Our PRO Support Level 3 service is $199 per month, per system supported. Additional features include:

  • 24/7 on-call support by Tactical-IP Subject Matter Expert
  • Extends coverage to entire network suite
  • Priority support over Level 1 and Level 2 customers
  • Ability to escalate to on-site engineering to include drill, exercise and mission support

Why PEAKE

The experienced team at PEAKE designs, engineers, and installs some of the most state-of-the-art, complex video, voice, and data technology in the industry. Since we work with each customer to tailor solutions to meet their specific needs, we have the first-hand knowledge needed to diagnose and mitigate any issues with the custom solutions we have installed for you. Our PRO Support is your operation’s best choice for on-call engineering, advanced training, preventative maintenance, extended warranty, and any support services that facilitate seamless communications for mission success.

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